Chapter 1
Broadening Horizons

I. Introducing intercultural communication
What is intercultural communication?
The need for intercultural communication today
Culture: Central to our lives
Culture from the perspective of complexity theory
Communication: A human necessity

II. Cultures under study and in the media
Intercultural Communication as an academic discipline
Cultural taxonomies and their dangers
Ethics & intercultural communication
Countering the media echo chamber
Technically speaking: Information literacy

Chapter 2
Building Identities
I. How identities are built
Cultural identity
Integration and marginalization
Social identity
Worldviews and religions
Intercultural communication and ideology

II. Judging and treating others fairly
Categorization and stereotyping
Addressing prejudice and intolerance
Language and identity
Food and culture
Technically speaking: Online identities

Chapter 3
Using Language

I. Language and culture
Language: How we process the world around us
Language reflects culture
Sociolinguistics: Studying language in use
World languages
Bilingualism and multilingualism

II. Second language learning
Approaches to language learning
Understanding the nature of language
Learning a second language
English as a world language
Technically speaking: Language learning and technology

Chapter 4
Conversing and Relating

I. Communication in practice
Language and relationships
Communication styles
Communication contexts
Communication accommodation
Uncertainty management

II. Language in society
Sources of miscommunication
Culturally embedded language use
Gender and communication
Communication in personal relationships
Romancing across cultures
Technically speaking: Communicating and relating online

Chapter 5
Communicating nonverbally

I. Body language
The nature of nonverbal communication
Sending signals without words
Gestures across cultures
The universality of facial expressions
Personal space
Physically interacting with others

II. Nonverbal messaging
Paralanguage: Conveying meaning through ways of speaking
Managing conversations
Physical appearance and dress
Nonverbal expectancy violation theory
Music: Another way to communicate nonverbally
Technically speaking: Semiotics and the Internet

Chapter 6
Contextualizing intercultural communication

I. Environmental contexts
The impact of the environment on conversations
Built environments and communication patterns
Privacy across cultures
Cultural spaces
Car and driving behavior in a cultural context
Time orientation

II. Professional and institutional contexts
Business and organizational contexts
Equity and ethics
The importance of names
Communicative genres
Translation and interpretation
Education
Technically speaking: Professional discourse & privacy online

Chapter 7
Encountering other cultures

I. Communicating across cultures
Personal encounters
Conflicts and language
Conflict resolution
The concept of face
Cultural schemas
Mediated encounters

II. Moving among cultures
Experiencing a different culture
Cross-cultural adaptation
Refugees
Culture Shock
Study abroad
Achieving intercultural competence
Technically speaking: Reflective writing